When someone is struggling, insurance questions often become the last barrier to getting help. Families are forced to decode deductibles, authorizations, and coverage rules at the exact moment they’re already overwhelmed.

Footprints Beachside Recovery doesn’t hand families a phone number and wish them luck. If you’re covered by Cigna, our admissions team walks you through what your plan actually means in real terms—before treatment starts—so you’re not left guessing or surprised later.

When Footprints is in-network with a Cigna plan, families typically experience clearer approvals, lower out-of-pocket costs, and fewer delays. Even when coverage is limited, we’re upfront about what’s possible and what isn’t.

What Cigna Coverage Looks Like in Real Treatment—Not on Paper

Every Cigna plan is different, but most families want to know the same thing: what will actually be covered if my loved one comes to Footprints?

Here’s how that typically breaks down.

Detox & Medical Stabilization

Detox decisions at Footprints are made clinically—not financially.

• Alcohol detox is usually completed at a nearby medical detox facility first, then clients transition directly into Footprints
• Opioid, fentanyl, and benzodiazepine tapers can often be safely managed following our medical screening process
• All detox recommendations are based on safety, history, and withdrawal risk—not convenience

Partial Hospitalization Program (PHP) with Level IV Housing

This is where Footprints looks very different from large facilities.

• Small census by design
• Gender-specific beachside residences
• Structured clinical days paired with real-world living
• Daily access to licensed clinicians and medical oversight

Many Cigna plans cover PHP when medical necessity is established.

Intensive Outpatient Program (IOP) & Step-Down Care

Recovery doesn’t stop at discharge.

• Daytime IOP for structured support
• Evening IOP for professionals who need to keep working
• Step-down care that allows continuity rather than abrupt transitions

Cigna frequently covers IOP when it’s clinically indicated.

Therapy & Mental Health Support

Footprints treats addiction and mental health together—not separately.

• Individual therapy
• Group therapy
• Family therapy
• Dual-diagnosis care for anxiety, depression, trauma, and PTSD

This integrated approach is often a key factor in Cigna’s approval decisions.

Holistic Therapies

Yoga, meditation, nutrition support, acupuncture, and experiential therapies are part of daily life at Footprints.

These services are embedded into treatment, not itemized or billed separately—which is why families don’t see surprise charges tied to “extras.”

How We Work With Cigna (Before You Ever Arrive)

Insurance shouldn’t be sorted out after someone commits to treatment.

Our admissions team:

• Verifies Cigna benefits directly
• Confirms which levels of care are covered
• Explains deductibles, coinsurance, and out-of-pocket maximums in plain language
• Manages pre-authorizations and ongoing reviews

Families are welcome to call Cigna themselves—and we’ll help you know what to ask—but most prefer having us handle it start to finish.

If You Call Cigna Yourself, Use This Script

If you do want to speak directly with Cigna, this keeps the call focused:

“I’m calling to verify behavioral health and substance use treatment benefits.”

Ask specifically about:

• Detox coverage
• Partial hospitalization or residential-level care
• Intensive outpatient (IOP)
• Medication-assisted treatment
• Deductibles and out-of-pocket maximums
• Coinsurance or copays
• Pre-authorization requirements

Before hanging up:

“Can you email me a summary of these benefits for my records?”

That email matters later.

Questions We Hear From Cigna Families Every Week

Do we need approval before admission?

Most Cigna plans require pre-authorization. We handle that process.

What if more time is needed than originally approved?

Extensions are common when treatment remains medically necessary. Our clinical team manages those reviews directly with Cigna.

Are holistic services covered?

They’re included as part of treatment—not billed line by line.

How fast can admission happen?

Once benefits are verified and authorization is secured, admissions can often move quickly.

Is family therapy included?

Many Cigna plans cover family sessions when they’re part of treatment.

If Cigna Doesn’t Cover Everything

When coverage is partial or denied, we talk through options without pressure:

• Private pay
• Family-supported arrangements
• Employee Assistance Programs (EAPs)
• Community or nonprofit resources when available

The goal is clarity—not selling.

Why This Experience Is Different at Footprints

Families choose Footprints not because we “take insurance,” but because of how we treat people.

• Small, intentionally limited census
• Trauma-informed, dual-diagnosis capable care
• Beachside setting that supports nervous system regulation
• Full continuum: stabilization → PHP → IOP → aftercare
• Transparent insurance conversations before admission
• Joint Commission accredited
• Licensed by the Florida Department of Children and Families

This isn’t a volume-driven program—and our insurance process reflects that.

Talk With Someone Who Will Actually Explain It

If you’re using Cigna and trying to figure out next steps, we’ll help you understand your options clearly—without rushing you or glossing over costs.

Call our admissions team today. We’ll verify your Cigna benefits and explain exactly what treatment would look like at Footprints, before you decide anything.